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Проблемы и их решения через поддержку

Перестановка дисков за 65 евро

Перестал работать сервер. Ну написал в тех. поддержку почему. Они ответили что проблема с ethernet, ну ок. Жду.
Оказывается перестал работать блок питания и вместо того чтобы заменить блок питания они взяли и дали новый сервер.А диски хотели перенести только платно, за 65 евро и причем ничего не гарантировали.
Было оплачено 65 евро за перестановку дисков.

Какой смысл в рейдах если что то случится и их не переставлять например?

Ticket created on 2017-05-20 16:44:14, read on 2017-05-20 16:44:23

Online — Etienne
Hello,

Server is locked now on «VeraCrypt Boot Loader»

Regards — Etienne K.

Ticket created on 2017-05-20 16:42:08, read on 2017-05-20 16:42:46

Online — Etienne
Hello,

SWAP disk is good by our side :

root@195-154-*-*:~# hpssacli ctrl all show config

Smart Array P420 in Slot 2 (sn: PBKTU0ARH2L0B4)

Port Name: 2I

Port Name: 1I

Internal Drive Cage at Port 1I, Box 1, OK
array A (SAS, Unused Space: 0 MB)

logicaldrive 1 (419.2 GB, RAID 0, OK)

physicaldrive 1I:1:1 (port 1I:box 1:bay 1, SAS, 450 GB, OK)

array B (SAS, Unused Space: 0 MB)

logicaldrive 2 (838.3 GB, RAID 0, OK)

physicaldrive 1I:1:2 (port 1I:box 1:bay 2, SAS, 450 GB, OK)
physicaldrive 1I:1:3 (port 1I:box 1:bay 3, SAS, 450 GB, OK)

SEP (Vendor ID PMCSIERA, Model SRCv8x6G) 380 (WWID: 50014380213D695F)

root@195-154-183-2:~# hpssacli ctrl all show config detail

Smart Array P420 in Slot 2
Bus Interface: PCI
Slot: 2
Serial Number: PBKTU0ARH2L0B4
Cache Serial Number: PBKUC0ARH2J4IQ
RAID 6 (ADG) Status: Enabled
Controller Status: OK
Hardware Revision: B
Firmware Version: 6.68
Rebuild Priority: Low
Expand Priority: Medium
Surface Scan Delay: 3 secs
Surface Scan Mode: Idle
Parallel Surface Scan Supported: No
Queue Depth: Automatic
Monitor and Performance Delay: 60 min
Elevator Sort: Enabled
Degraded Performance Optimization: Disabled
Inconsistency Repair Policy: Disabled
Wait for Cache Room: Disabled
Surface Analysis Inconsistency Notification: Disabled
Post Prompt Timeout: 15 secs
Cache Board Present: True
Cache Status: OK
Cache Ratio: 10% Read / 90% Write
Drive Write Cache: Disabled
Total Cache Size: 1024 MB
Total Cache Memory Available: 816 MB
No-Battery Write Cache: Enabled
SSD Caching RAID5 WriteBack Enabled: False
SSD Caching Version: 1
Cache Backup Power Source: Capacitors
Battery/Capacitor Count: 1
Battery/Capacitor Status: OK
SATA NCQ Supported: True
Spare Activation Mode: Activate on physical drive failure (default)
Controller Temperature (C): 80
Cache Module Temperature (C): 45
Capacitor Temperature (C): 28
Number of Ports: 2 Internal only
Driver Name: hpsa
Driver Version: 3.4.14
Driver Supports HPE SSD Smart Path: True
PCI Address (Domain:Bus:Device.Function): 0000:04:00.0
Host Serial Number: CZ3234TYLD
Sanitize Erase Supported: False
Primary Boot Volume: None
Secondary Boot Volume: None

Port Name: 2I
Port ID: 0
Port Connection Number: 0
SAS Address: 50014380213D6950
Port Location: Internal

Port Name: 1I
Port ID: 1
Port Connection Number: 1
SAS Address: 50014380213D6954
Port Location: Internal

Internal Drive Cage at Port 1I, Box 1, OK
Power Supply Status: Not Redundant
Drive Bays: 4
Port: 1I
Box: 1
Location: Internal

Physical Drives
physicaldrive 1I:1:1 (port 1I:box 1:bay 1, SAS, 450 GB, OK)
physicaldrive 1I:1:2 (port 1I:box 1:bay 2, SAS, 450 GB, OK)
physicaldrive 1I:1:3 (port 1I:box 1:bay 3, SAS, 450 GB, OK)

Array: A
Interface Type: SAS
Unused Space: 0 MB (0.0%)
Used Space: 419.2 GB (100.0%)
Status: OK
Array Type: Data HPE SSD Smart Path: disable

Logical Drive: 1
Size: 419.2 GB
Fault Tolerance: 0
Heads: 255
Sectors Per Track: 32
Cylinders: 65535
Strip Size: 256 KB
Full Stripe Size: 256 KB
Status: OK
Caching: Enabled
Unique Identifier: 600508B1001C0DA33AA9C37F135E1B4A
Disk Name: /dev/sda
Mount Points: None
Logical Drive Label: AA13BD2DPBKTU0ARH2L0AY8690
Drive Type: Data
LD Acceleration Method: Controller Cache

physicaldrive 1I:1:1
Port: 1I
Box: 1
Bay: 1
Status: OK
Drive Type: Data Drive
Interface Type: SAS
Size: 450 GB
Drive exposed to OS: False
Native Block Size: 512
Rotational Speed: 15000
Firmware Revision: HPD8
Serial Number: LWVUATDN
Model: HP EF0450FATFE
Current Temperature (C): 32
Maximum Temperature (C): 50
PHY Count: 2
PHY Transfer Rate: 6.0Gbps, Unknown
Drive Authentication Status: OK
Carrier Application Version: 11
Carrier Bootloader Version: 6
Sanitize Erase Supported: False

Array: B
Interface Type: SAS
Unused Space: 0 MB (0.0%)
Used Space: 838.3 GB (100.0%)
Status: OK
Array Type: Data HPE SSD Smart Path: disable

Logical Drive: 2
Size: 838.3 GB
Fault Tolerance: 0
Heads: 255
Sectors Per Track: 32
Cylinders: 65535
Strip Size: 256 KB
Full Stripe Size: 512 KB
Status: OK
Caching: Enabled
Unique Identifier: 600508B1001CAF76C5CC8ECF13EF37BE
Disk Name: /dev/sdb
Mount Points: None
Logical Drive Label: AA13BD5BPBKTU0ARH2L0AYB380
Drive Type: Data
LD Acceleration Method: Controller Cache

physicaldrive 1I:1:2
Port: 1I
Box: 1
Bay: 2
Status: OK
Drive Type: Data Drive
Interface Type: SAS
Size: 450 GB
Drive exposed to OS: False
Native Block Size: 512
Rotational Speed: 15000
Firmware Revision: HPD8
Serial Number: LWVTSAJN
Model: HP EF0450FATFE
Current Temperature (C): 31
Maximum Temperature (C): 47
PHY Count: 2
PHY Transfer Rate: 6.0Gbps, Unknown
Drive Authentication Status: OK
Carrier Application Version: 11
Carrier Bootloader Version: 6
Sanitize Erase Supported: False

physicaldrive 1I:1:3
Port: 1I
Box: 1
Bay: 3
Status: OK
Drive Type: Data Drive
Interface Type: SAS
Size: 450 GB
Drive exposed to OS: False
Native Block Size: 512
Rotational Speed: 15000
Firmware Revision: HPD8
Serial Number: LWVT9B7N
Model: HP EF0450FATFE
Current Temperature (C): 30
Maximum Temperature (C): 47
PHY Count: 2
PHY Transfer Rate: 6.0Gbps, Unknown
Drive Authentication Status: OK
Carrier Application Version: 11
Carrier Bootloader Version: 6
Sanitize Erase Supported: False

SEP (Vendor ID PMCSIERA, Model SRCv8x6G) 380
Device Number: 380
Firmware Version: RevB
WWID: 50014380213D695F
Vendor ID: PMCSIERA
Model: SRCv8x6G

root@195-154-183-2:~# fdisk -l

But you didn’t in RAID5 mode :

Disk /dev/sda: 419,2 GiB, 450064605184 bytes, 879032432 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 262144 bytes / 262144 bytes
Disklabel type: dos
Disk identifier: 0xdad1d98e

Device Boot Start End Sectors Size Id Type
/dev/sda1 * 2048 1026047 1024000 500M 7 HPFS/NTFS/exFAT
/dev/sda2 1026048 184319999 183293952 87,4G 7 HPFS/NTFS/exFAT
/dev/sda3 184320000 879030271 694710272 331,3G 7 HPFS/NTFS/exFAT

Disk /dev/sdb: 838,3 GiB, 900129153024 bytes, 1758064752 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 262144 bytes / 524288 bytes
Disklabel type: dos
Disk identifier: 0xdad1d9e0

Device Boot Start End Sectors Size Id Type
/dev/sdb1 2048 1758062591 1758060544 838,3G 7 HPFS/NTFS/exFAT

I invite you to check if in normal mode all is good.

Regards — Etienne K.

Ticket created on 2017-05-20 16:12:28, read on 2017-05-20 16:13:38

Online — Etienne
Hello,

I launch swap of disk but no guaranted of the datas like I already told you.

Regards — Etienne K.

Ticket created on 2017-05-20 15:08:50, read on 2017-05-20 16:07:14

me
Verify the usability of 3 disks on the server 195.154.183.8.
If they are working then make a mirrored transfer of the disks to the server 195.154.*.* in the same configuration of the motherboard observing the location of the sata ports.

And write more specific data about this 195.154.*.* server.

I will pay for the transfer if the hard drives on the old server are working.
———————-
I sell your servers through my hosting: abcvg.net as a reseller, and now such a setup that I do not know what to write to the client.

Ticket created on 2017-05-20 15:00:21, read on 2017-05-20 15:00:37

Online — Etienne
Hello,

Oh yes, it’s just RAID5 working.

Regards — Etienne K.

Ticket created on 2017-05-20 14:36:48, read on 2017-05-20 14:59:07

me
— I don’t understand your question : How much will a mirror carry?

There was a view of mirror copying of disks.

Ticket created on 2017-05-20 14:34:44, read on 2017-05-20 14:35:22

Online — Etienne
Hello,

You are in RAID5 actually.

I don’t understand your question : How much will a mirror carry?

Regards — Etienne K.

Ticket created on 2017-05-20 14:15:43, read on 2017-05-20 14:33:23

me
What is the workability of those 3 disks?
2xIntel Xeon E5-2640 2.5 GHz (12c / 24t) 64GB DDR4 3x450GB SAS

How much will a mirror carry?
Ticket created on 2017-05-20 14:04:12, read on 2017-05-20 14:04:32

Online — Etienne
Hello,

Please come back to me when I can swap hard disk with fee.

Regards Etienne K.

Ticket created on 2017-05-20 14:03:43, read on 2017-05-20 14:03:58

Online — Etienne
Hello,

Because it’s not possible.

Otherwise, I already did this option.

Regards Etienne K.

Ticket created on 2017-05-20 14:00:37, read on 2017-05-20 14:03:17

me
Why not just fix the power supply on the server 195.154.183.8?

Ticket created on 2017-05-20 13:55:49, read on 2017-05-20 13:56:02

Online — Etienne
Hello,

I gave you the reason before :
It seems an issue with the Power Supply.

We can SWAP hard disk but no guaranted the datas.
This opertaion is charge by 65€.

Just tell me if it’s good for you to launch intervention.

Regards — Etienne K.

Ticket created on 2017-05-20 13:51:41, read on 2017-05-20 13:54:38

me
This server had a raid. But what about the copies of the raid?

Simply the server and stopped working. And then they gave out a new one with no information on the former. What is the point in raid then? PR campaign?

Ticket created on 2017-05-20 13:49:13, read on 2017-05-20 13:49:24

Online — Etienne
Hello,

You will be charge 65€ because we don’t guaranted datas by our side.

Is it OK for you ?

Regards — Etienne K.

Ticket created on 2017-05-20 13:32:14, read on 2017-05-20 13:47:45

me
You can replace the disks from 195.154.183.8 to 195.154.*.*?

Very much I ask, at us now the administrator in holiday and he can not adjust.

Please.

Ticket created on 2017-05-20 13:25:52, read on 2017-05-20 13:26:06

Online — Etienne
Hello,

It will be cancel under 3 days.

Regards — Etienne K.

Ticket created on 2017-05-20 13:19:15, read on 2017-05-20 13:21:59

me
And what about the old server? He will retire? Or will he come bill to me in the account?

Ticket created on 2017-05-20 13:18:41, read on 2017-05-20 13:21:59

me
And what about the old?

Ticket created on 2017-05-20 13:17:41, read on 2017-05-20 13:17:51

Online — Etienne
Hello,

It seems an issue with the Poser Supply.

I did necessary by my side to delievr you a new server in your account.

Regards — Etienne K.

Ticket created on 2017-05-20 11:56:06, read on 2017-05-20 11:56:52

Online — Etienne
Hello,

I’m going tocheck with the Datacenter to change your Ethernat cable and will come back to you after.

Regards — Etienne K.

Ticket created on 2017-05-20 11:48:03, read on 2017-05-20 11:53:52

me
Hi!

I see:

Your server’s network port is off
If you just asked for a server reboot, or to boot in rescue or test mode, this message will only be displayed for a few seconds.
Otherwise, our network equipment may be on protective mode due to non-authorized network traffic.
In this case, please ask our support team to unlock your server.

Please unblock server. This is not non-authorized network traffic. It was mistake.

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